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Returns & Exchanges

Thank you for shopping at Phoeberain. Our online shop provides unique fashion products, we promise our products to use high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

All returns will be returned to our CHINA RETURN CENTER.

Easy Exchanges:

Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.

Fast Refund:

Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.

Returns &Exchanges Policy

-Purchase (except swimwear and final sale) can be returned or exchanged within 30 days from the delivered date.

-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Buyer is responsible for return shipping cost.

Items that do not meet these criteria will not be considered for return.

Purchase Not Eligible for Return

-Final sale item(s) is not eligible for return or exchange.

-Swimwear is not eligible for return or exchange.

-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.

-You must email us a picture showing the problem/defect after submitting the return/exchange request online.

How to Make Your Return or Exchange:

Step 1: Sign in our website to Click Account->Order History.

Step 2: Click Require New Return to select the order you would like to return .

Step 3: Get authorization and return address via email within 24 hours.

Step 4: Pack and ship return package.Items must be in its original packaging with original label.Please print the packing slip on view return page and include it in your package.

Step 5: Input shipping details ( tracking number & delivery company) on You - View Return page.

Step 6: Receive refund within a week or a replacement order be placed within 3 days after we get your return package.

Order Cancellation

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

Contact us

If you have further questions / issues, please don’t hesitate to contact us at service@phoeberain.com. We will contact you within 24 hours.